Shipping Update 2012
In Stock merchandise is shipping daily, Mon. thru Fri. Enjoy the New Year. We will update the status of your order by email.
Customized NHL and MLB jerseys (when we add a name and number) delivery is 3-4 weeks, maybe a week sooner on Red Wings, NHL Child, and some MLB jerseys.
We will advise you fast if there is an issue with your order.
Merchandise Guarantee
We sell only first quality licensed merchandise. We have direct accounts with Adidas/Reebok, Dallas Cowboys, CCM, G-111, New Era, Old Time Hockey, Zephyr Hats, VF, and K1 Sportswear.
We have been designated an Authorized Online Majestic Retailer and will be offering a larger selection of authentic MLB merchandise.
Our long term relationships with these companies benefit our customers by allowing us to offer authentic licensed merchandise at competitive prices.
Please read our reviews on hfboards.com (hockey future forums). We have been an advertiser in The Hockey News for over 5 years and on the hockey uniform database, nhluniforms.com for 3 years.
Contact Us
We answer email fast. Our phone number is (313) 928-6088. This is usually an answering machine. We are always on the move meeting with sales reps, going to the post office, UPS, and sewing/customization companies. Best time to call is 12-3 eastern time or you can leave a message and we will try to respond as soon as possible.
Email is usually answered within a few hours or less.
If you order online and there is an issue with delivery of an item we will email you fast.
We realize this might be an inconvenience but please EMAIL any questions to sales@sportsk.com. This allows us to research your inquiry and respond with accurate information. We try our best to answer all emails in 24 hours or less (holiday season 1 hour or less during the day).
If you have any suggestions or comments please email. We appreciate input from our customers.
Customized Jersey Information
We are experts in jersey customization. NHL Adult and Youth jerseys are customized using the same style the players wear. We send jerseys to authorized sewing companies to be professionally sewn.
Please keep in mind jerseys are hand sewn and if a patch or letter is slightly off center this is normal.
Completion of customized NHL jerseys is 2-4 weeks. We will email you an estimated ship date.
Child and toddler NHL and MLB jerseys are customized with printed name and numbers. This method is used to keep the cost low, and they look great.
MLB authentic jerseys are customized by Majestic and are the same as the pros wear.
Beware of pre lettered NHL jerseys from Reebok that are advertised as "screen print twill appliqué player name and number". These are real jerseys but the back name and number is not sewn on like the players wear. The feedback we receive from our customers that have bought these jerseys in the past is not positive.
We can customize most NHL jerseys using official style NHLPA letters and numbers. Please email us for price quote and mailing instructions. Upon receipt of your jersey it usually takes 3-4 weeks to complete the customization.
Please email us with any questions regarding the customization process.
Order / Payment Methods
Orders are placed online by adding items to the shopping cart then following the easy checkout procedure.
We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information safe and secure.
Orders for in stock merchandise are charged when packed and shipped. Customized player jerseys are charged when shipped in 2-4 weeks. Customized jerseys with personal names are usually charged when ordered and the jersey will ship in 2-4 weeks.
We accept:
We also accept fax orders & mail orders. Our fax number is (313) 928-6343.
Currencies
All prices are in US dollars. If ordering from outside the USA your credit card company will convert the charge into your local currency. You can use a currency conversion calculator (found on yahoo finance or google) to get an estimate of purchase price in your currency.
Taxes & Duties
There are no taxes for orders shipped in the USA except for Michigan residents (6% Michigan sales tax).
Shipping
Click here to view our shipping rates and information.
International Shipping
We ship to international destinations daily using USMAIL Priority, USMAIL Express, and UPS. Most orders are delivered within 3-10 days after shipped.
Any size order to Canada is $25 for Priority (6-10 days) and $35 for Express (3-5 days).
Any size order to other countries is $35 for Express Mail.
Orders outside of the USA can sometimes incur taxes and customs duties. Our Canadian, Japanese and South Korean customers tell us that duties/taxes are very low and many times nothing is charged. European customers tell us $15-$20 is common. Please check with your local authorities for more information.
Sizing
Here are individual size charts Individual Jersey Size Charts
Estimated Delivery Dates
In stock merchandise ships fast and is usually delivered to USA addresses within 2-4 days, depending on where you live.
We ship from Michigan. Ground delivery to the east and southeast is 2-3 days. Ground delivery to the west and southwest is 3-5 days.
Out of stock MLB merchandise is ordered directly from Majestic and is usually delivered within 10 days.
Customized adult NHL and MLB jerseys can take from 2-4 weeks. We will email you an estimated shipping date for customized jersey orders.
Customized child and toddler jerseys take 2 weeks or less.
Please email us with any shipping concerns if you need an item by a certain date so we can honestly tell you if we can fulfill your request.
Tracking An Order
Orders cannot be tracked until they are shipped. When we package your order a UPS or USPS (US Mail) tracking number is emailed to you with instructions on how to track your package.
You will be unable to track the progress of a customized jersey until it is completed and shipped. If you need a customized jersey by a specific date please email us so we can honestly tell you if we can fulfill your request.
If you ordered online and we emailed you that your order has shipped via UPS you can track your package.
If you need to contact UPS, the phone number is 1-800-pick-ups. Thank You.
Lost or Damaged Packages
Since our first online order in 1999, very few packages have been lost or damaged. If you receive a damaged package, please email us. We will replace the merchandise and email you with instructions regarding the damaged package.
When we ship you an order you will be supplied a tracking number by UPS or USPS. If your package does not arrive do not worry. Just email us and we will take care of everything and replace the order.
Returns / Exchanges
If you are uncertain about sizing, and cannot determine the proper fit from our sizing chart, we recommend that you purchase jerseys to fit loose.
If for any reason you are not satisfied with your purchase, please return any non-customized products within 30 days for a full refund. We have the easiest return policy in the industry. No need to call or email us for an authorization. Just follow the steps below:
Neatly repackage the item purchased, leaving tags intact. Include a note requesting an exchange or refund (We refund purchase less shipping unless we made an error). Use UPS ground (easy to track) or US MAIL (insured).
Send to:
SportsK.com
19051 Ecorse Road
Allen Park, Michigan 48101
Keep in mind that customized products cannot be returned, so please verify your size before ordering; however, if it is a player jersey we will work out an exchange if possible.
If it is a gift, do not worry. We will exchange non customized jerseys within 60 days.
If you have any questions or concerns, please contact us at sales@sportsk.com.
Canceling An Order
We ship in stock orders extremely fast. If you need to cancel an order before it has shipped please email us and we will try to accommodate you. Customized jerseys with personal names cannot be cancelled once the sewing process has been started.
Wholesale / Team Inquires
Our agreements with most manufacturers do not allow us to sell wholesale to other retailers. However we can assist in the outfitting of your hockey or baseball team and offer a team discount. We do offer discounts for charitable fundraising events and corporate group sales. Please email with any questions.
Privacy Policy
SportsK.com believes in a private shopping experience. We respect your privacy and only contact our customers regarding their orders or questions.
Any information we obtain about you is kept private. We have no interest in selling or distributing anything except our sports apparel.
We use the best technology available to protect our customers and ourselves from fraud.
Your financial information is not floating through cyberspace, nor is your credit card information being transmitted by email.
Credit card processing for secure online ordering is handled by Fifth Third Processing Solutions Powered by Vantiv, in real time with address verification. You may also use PayPal for online purchases.
All transactions are verified for an address match so please include the address that you receive your credit card statement at, in the bill to section on the order form.
Any paperwork pertaining to your order is destroyed within 60 days and shredded before being discarded. Unlike many other companies we do not keep a permanent record of your credit card information and we do not require you to “register” before making a purchase.
We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
If you accessed SportsK.com through a shopping site or are surrounded by frames you may re-enter by clicking here SportsK.com. This will enhance your shopping experience and help to prevent outsiders from tracking your online preferences.
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As an authorized dealer, SportsK uses these logos only to describe and advertise the related merchandise.
